Privacy Policy
for Axyven (Last updated: 05/09/2026)
AXYVEN (“we,” “our,” or “us”), with its registered address at Rua Filipe Folque 46, 1050-114 Lisboa, Portugal, operates the website axyven.com (the “Site”) and provides digital marketing, creative design, and web development services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or use our services, in accordance with the EU General Data Protection Regulation (GDPR) and applicable Portuguese data protection law.
For the purposes of the GDPR, AXYVEN is the “data controller” of the personal information described in this policy.
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
a) Information You Provide Directly
When you fill out a contact form, request a quote, subscribe to our newsletter, or otherwise reach out to us, we may collect: Name, Email address, Phone number, Company name, Website URL. Any other information you choose to share with us (e.g. project details, budget range)
b) Information Collected Automatically
When you visit our Site, we automatically collect certain information through cookies and similar tracking technologies, including: IP address, Browser type and version Device type and operating system. Pages visited and time spent on the Site Referring website or source General location (city/country level, derived from IP address)
c) Information from Third-Party Advertising & Analytics Tools
We use third-party tools to understand how visitors use our Site and to run advertising campaigns, including: Google Analytics to measure website traffic and user behavior, Google Ads (including remarketing/conversion tracking pixels), Meta Pixel (Facebook/Instagram advertising and retargeting)
These tools may use cookies to collect data about your browsing activity on our Site and across other websites, in order to show you relevant ads and measure campaign performance.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Deliver, manage, and improve our marketing, design, and web development services
- Send you updates, proposals, invoices, or marketing communications (only where you’ve consented, or as permitted by law)
- Analyze Site usage and improve user experience
- Run and measure the performance of our advertising campaigns (including retargeting)
- Comply with legal obligations and protect our legal rights
We do not sell your personal information to third parties.
3. Legal Basis for Processing (GDPR)
Under the GDPR, we only process your personal information where we have a valid legal basis to do so. Depending on the situation, this includes:
- Consent — e.g. when you agree to receive marketing emails, or accept non-essential cookies
- Contractual necessity — e.g. to respond to your inquiry or deliver services you’ve engaged us for
- Legitimate interests — e.g. to improve our Site and services, or to run advertising campaigns, provided this doesn’t override your rights and interests
- Legal obligation — e.g. where we’re required to retain records for tax or accounting purposes
Where we rely on consent (such as marketing emails or advertising cookies), you may withdraw that consent at any time.
4. Cookies
Our Site uses cookies and similar technologies to:
- Remember your preferences
- Understand how you use our Site (via Google Analytics)
- Deliver targeted advertising and measure ad performance (via Google Ads and Meta Pixel)
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.
Cookie categories used on this Site:
Type: Essential And Purpose: Essential Required for the Site to function properly
Type: Analytics And Purpose: Google Analytics — understand visitor behavior
Type: Advertising And Purpose: Google Ads & Meta Pixel — retargeting and ad performance
5. Sharing of Information
We may share your information with:
- Service providers who help us operate our business (e.g. hosting providers, email service providers, CRM tools)
- Advertising platforms (Google, Meta) for the purpose of running and measuring ad campaigns — this is typically in aggregated or pseudonymized form
- Legal authorities, if required to comply with a legal obligation, court order, or government request
- Business transfers — if AXYVEN is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
We do not share your personal information with third parties for their own independent marketing purposes without your consent.
International data transfers: Some of the third-party tools we use (such as Google Analytics, Google Ads, and Meta Pixel) may transfer data outside the European Economic Area (EEA), including to the United States. Where this occurs, these providers rely on appropriate safeguards recognized under the GDPR, such as the EU Standard Contractual Clauses (SCCs) or an approved adequacy framework.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form submissions and client project data are typically retained for the duration of our business relationship and for a reasonable period afterward for record-keeping purposes.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under the GDPR, you have the right to:
- Access the personal information we hold about you
- Rectification — request correction of inaccurate or incomplete information
- Erasure — request deletion of your personal information (“right to be forgotten”)
- Restrict processing — request that we limit how we use your data in certain circumstances
- Data portability — request a copy of your data in a structured, machine-readable format
- Object to processing based on legitimate interests, including direct marketing
- Withdraw consent at any time, where processing is based on consent (e.g. by clicking “unsubscribe” in our emails)
To exercise any of these rights, please contact us using the details below. We will respond within one month, as required by the GDPR.
You also have the right to lodge a complaint with Portugal’s data protection supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD), if you believe your data protection rights have been violated: www.cnpd.pt
If you are located outside the EU/EEA — for example in California — you may have similar rights under your local data protection law (such as the CCPA). Contact us for more information specific to your location.
9. Third-Party Links
Our Site may contain links to third-party websites (e.g. client websites, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.
10. Children's Privacy
Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
AXYVEN
Email: sales@axyven.com
Phone: +351 962 711 666
Address: Rua Filipe folque 46, 1050-114, Lisboa, Portugal
Website: axyven.com
